Terms of Service

Last updated: April 29, 2026

1. Acceptance of Terms

By sending a text message to, receiving a text message from, or otherwise accessing or using Field Reply ("the Service"), operated by FieldReply.ai ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. Your continued use of the Service after any modifications to these Terms constitutes acceptance of those modifications.

2. Description of Service

Field Reply is an AI-powered text messaging support agent that provides troubleshooting assistance, product information, and setup guidance for equipment dealers and their authorized customers. The Service uses artificial intelligence and large language models to generate responses. The Service is not affiliated with, endorsed by, or sponsored by any equipment manufacturer.

3. Eligibility and Authorization

The Service is available to equipment dealers ("Dealer Accounts") who subscribe to a paid plan, and to end users ("Authorized Users") whose phone numbers have been added by a Dealer Account. By using the Service, Dealers represent that they are authorized to act on behalf of their dealership. Dealers are responsible for all Authorized Users added to their account and for ensuring those users comply with these Terms.

4. Subscriptions, Billing, and Commitment

Dealer Accounts are billed on a monthly or annual basis according to their selected plan. All subscriptions require a minimum commitment of twelve (12) months ("Commitment Period"), beginning on the date of your first payment. During the Commitment Period, you may not cancel your subscription. If you cancel or terminate your subscription before the end of the Commitment Period, you will be responsible for all remaining monthly payments through the end of the Commitment Period, which may be charged to your payment method on file or invoiced separately.

After the initial Commitment Period, your subscription will automatically renew on a month-to-month basis and may be cancelled at any time with 30 days' notice.

All fees are non-refundable except as required by applicable law. We reserve the right to change pricing with 30 days' notice. Pricing changes will take effect at the start of your next renewal period. If your number of Authorized Users exceeds your plan's limits, your account may be automatically upgraded to the next applicable tier. Failure to pay may result in suspension or termination of the Service.

5. Use of the Service

You agree to use the Service only for its intended purpose: obtaining support and information related to equipment operation, troubleshooting, and setup. You agree not to: misuse the Service; attempt to reverse-engineer, decompile, or extract the underlying models or systems; share access credentials or authorized phone numbers with unauthorized parties; use the Service for any unlawful, harmful, or fraudulent purpose; or use the Service to generate content that infringes on any third party's rights.

6. AI-Generated Content — No Warranty, No Professional Advice

ALL INFORMATION PROVIDED BY FIELD REPLY IS GENERATED BY ARTIFICIAL INTELLIGENCE AND IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RESPONSES ARE INTENDED AS GENERAL INFORMATIONAL GUIDANCE ONLY.

The Service is NOT a substitute for: official manufacturer documentation, service bulletins, or safety guidelines; the judgment, inspection, or diagnosis of a qualified technician or mechanic; professional engineering, safety, or regulatory advice; or direct consultation with the equipment manufacturer.

AI-generated responses may contain errors, inaccuracies, outdated information, or omissions. You acknowledge and agree that you are solely responsible for independently verifying any information provided by the Service before taking any action, particularly any action involving equipment operation, maintenance, repair, calibration, or safety-critical systems. You must always follow the manufacturer's official safety procedures and guidelines, regardless of any guidance provided by the Service.

We make no representations or warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any information provided will be correct or current.

7. Assumption of Risk

You expressly acknowledge and agree that the use of AI-generated guidance for equipment-related decisions involves inherent risks, including but not limited to the risk of equipment damage, personal injury, property damage, crop loss, environmental damage, or death. You voluntarily assume all such risks, whether known or unknown, even if arising from the negligence or fault of FieldReply.ai, and you agree that FieldReply.ai shall not be liable for any such risks.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FIELDREPLY.AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO: equipment damage or malfunction; personal injury or death; crop loss, yield reduction, or agricultural damage; business interruption, downtime, or lost revenue; loss of data or information; or any action taken or not taken in reliance on information provided by the Service.

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT FIELDREPLY.AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT ANY LIABILITY CANNOT BE EXCLUDED, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL FEES PAID BY YOU FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

9. Indemnification

You agree to indemnify, defend, and hold harmless FieldReply.ai, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the Service; any action taken based on information provided by the Service; your violation of these Terms; your violation of any rights of a third party; or any claim that your use of the Service caused damage to a third party.

10. Dealer Account Responsibilities

Dealers who subscribe to the Service are responsible for: managing their list of Authorized Users; ensuring Authorized Users understand that the Service provides AI-generated guidance, not professional advice; any claims arising from their Authorized Users' reliance on the Service; and maintaining current payment information.

11. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection, storage, and use of information as described therein, including the content of text messages sent to and received from the Service. Message and data rates may apply. Message frequency varies.

12. Intellectual Property

The Service, including its underlying technology, models, and systems, is the property of FieldReply.ai and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, or create derivative works based on the Service.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via text message to active accounts or by posting on our website. Changes are effective upon posting. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, all rights granted to you under these Terms will immediately cease. Sections 6 through 9 (AI disclaimers, assumption of risk, limitation of liability, and indemnification) shall survive any termination of these Terms.

15. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of Delaware. You agree to waive any right to a jury trial or to participate in a class action. Each party shall bear its own costs of arbitration.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FieldReply.ai regarding the Service and supersede all prior agreements and understandings.

19. Contact

For questions about these Terms, contact us at support@fieldreply.ai.